ITIL sites:
https://vagrasala.wordpress.com/2009/01/27/policy-process-procedure/
http://itsmsolutions.com/wp-content/uploads/2013/01/DITYvol5iss38.pdf
http://www.bmc.com/guides/itil-capacity-management.html
http://www.itinfo.am/eng/information-technology-infrastructure-library-guide/
http://is.oregonstate.edu/sites/is.oregonstate.edu/files/projects/change-management-policy.pdf
http://www.symantec.com/connect/articles/how-itil-can-improve-information-security